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Website Support And Change Request • WEBSITES by LPCS Danvers MA
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Website Support And Change Request

Please be sure to use this form to request changes to your website.

Whether you are on a maintenance contract or not, we are happy to support you and your WordPress Website changes or issues!

 

Please give us as much detail as possible about your problem or change.  If you are looking for content changes, please post the exact copy.

 

If you are new to LPCS, give us as much detail as possible about your business and your problem or needs and we will get back to you asap!

 

Support Hours

  • Normal Support Hours: M-F 8a-6p EST
  • After-Hours/Emergency Website Support is available for a fee for non-contracted clients.
  • Clients on Annual Maintenance Contracts are covered for most issues (the point of a maintenance contract is to prevent major problems from occurring in the first place, so we find urgent issues to be minimal fortunately!)  Some changes/issues however may still incur additional charge depending on the scope of the change or problem.

 

If you are used to emailing us with your website queries, please start using this form as emails can get trapped in spam or accidentally deleted.  We will be transitioning to a new help desk based system soon!

Just WHAT do we cover?

(Pretty much anything you need!)

  • Updates and Changes to WordPress sites (structure or function, ie new pages, added features)
  • Content Updates and Changes (text revisions, form updates, or content change)
  • Adding a new blog or portfolio item
  • Design Changes
  • Website Outtages  – even if you’re not sure where the problem is, we can at least direct you
  • DNS support – if you have access to your domain registrar information we can help
  • Plugins updated
  • Website just isn’t working, broken links, or other problems that come up
  • Training – we can even provide WordPress training and support via Skype or telephone

Your Name (required):

Your Email (required):

Website(s) in question (required):

Is this a Problem or a Change? ProblemChange

Get more specific - Which area/page of site are we working with? Please note, not all of these options will apply to your site, and you may not be entirely sure, just select the closest one. (required):

Please copy+paste the URL of the page in question here if applicable:

Outline Changes Needed or - or upload word document if prepared:

Attach file or images here (max 5, max file size 5MB):





Date Needed By (please allow 3-5 business days for non-urgent changes):