Communications
All requests for work or changes must be communicated in writing via email to lauren@laurenpoussard.com. Text messages, Facebook messages to personal or business pages, or “DMs” from social media streams are not considered official requests for work. We make every effort to respond to our emails as quickly as possible during business hours and make use of autoresponders to assist in communicating holidays, busy periods or anything that may impact expedient reply. LPCS is not responsible for emails lost due to any technical failures simply because there are too many points of failure outside of our control. We check our spam folders occasionally for misfiled emails, and urge clients to check theirs as well, as sometimes an ongoing email conversation will end up there through no fault of anyone.
Web Design & Development
Our website pricing is based on time spent on the project. You are paying for development time, not “a website”. Your initial quote is based on time estimated to complete your project. Payments for website design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed for any reason, all monies paid are retained by lauren poussard | creative studio (herein referred to as “LPCS”) and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Roles & Responsibilities
It is the CLIENT’s responsibility to provide CONTENT in all its forms : logos, wording for all pages, artwork, ALL imagery. If the Client has not provided ALL content the project will certainly suffer from severe lag and possibly cost overruns. If the Client requires stock art or photography, those will be quoted for separately under Additional Costs and included in the final bill. The Client should provide ALL content in a word document that we can save to our project file. The project will not commence, or will certainly stall, if content is not provided. LPCS is not liable for delays in the project, nor will offer refunds, if the client has failed to provide this information.
Website Maintenance
Our annual maintenance plan is designed to offer clients a discount on retainer services for support. This back-end work is required whether the content on the front-end changes or not and occurs on a regular basis – at a minimum once a month, but usually more like 2-3 times a month. If the client wishes to terminate, all work performed on the website to date will be billed at the standard support rate, and the difference will be sent to the client along with itemized bill for all work performed to date. A fee for any overages incurred during the period may also be assessed.
Search Engine Optimization, Internet Marketing and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and LPCS do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by LPCS in initiating services. If a project is cancelled postponed for any reason, all monies paid are retained by LPCS and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal/Square Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
Graphic Design, Branding, Logo Design
Our pricing for all design projects is based on time spent on the project. You are paying for design time. Your initial quote is based on time estimated to complete your project. Once a payment or deposit is made, it is non-refundable after the project has commenced or product has been delivered. If a project is cancelled or postponed for any reason, all monies paid are retained by lauren poussard | creative studio (herein referred to as “LPCS”) and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
LPCS reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.